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If you receive email from people using older versions of Microsoft Outlook, you may see winmail.dat attachments on messages. This explains why some people found the solution to be deleting the entry from their Outlook Contacts - it someone reinstated the format option to the 'Send using Outlook Rich Text Format' for future emails.We are phasing out Zendesk.

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pdf attachments that you send them if they are using an IOS mobile device.Ĭhange this value to 'Let Outlook decide the best sending format' and send the email & attachment again. Note the last field called Internet Format and if it states 'Send using Outlook Rich Text Format' then that recipient would be unable to open. Assuming you do not have the person's contact details in a contact record, it will show a small Email Properties window. The other method that is much less obvious is the setting at each email address level and you can check this by right-clicking on the recipient's email address and selecting Outlook Properties. One method that most users have checked is the Mail Format setting within each email as either HTML, Rich Text or Plain Text. HOWEVER, it is important to understand HOW emails are converted/formatted in RTF by Outlook (various versions). pdf files attached to emails formatted in RTF format may not be able to be received if the receiving client cannot handle RTF. There are plenty of advise/recommendations saying that. pdf attachment and it would open normally.

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Anyone opening the email on a Windows PC (and I haven't tested on Mac or other devices such as Android etc) would see the. pdf file as a winmail.dat file but this was not everyone and only affected those on iPad/iPhone that could not receive/interpret RTF formatted emails. My wife has just had this issue and after digging around I found what was causing HER issue. Hopefully you are not exchanging emails with someone using an out-of-date Microsoft Exchange server. Almost all Microsoft Exchange servers no longer have this problem. This is an old issue that is not seen very often now. You would need to contact them and ask them to delete these old references. Unfortunately, you may be exchanging correspondence with indidviduals who have stored corrupted versions of your email address in their own email address systems. In your case, it sounds like you need to delete all old-versions of your email addresses from whatever locations you can find on you personal computers.

The only fix is to delete any email addresses that were created during that period from contact-address-books and use the current email address. Unfortunately this 'hack' essentially corrupted email addresses and permanately caused them to block PDF documents. Microsoft some-what over-reacted to its customers' request for a work-around and supplied a 'hack' to Outlook Exchange servers that blocked the transmission of PDF documents. Last year there was a security problem with PDF documents and it took Adobe several months to provide a solution to the issue.

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